Shipping and delivery policies
– FREE delivery in Hanoi inner city for some products. Please ask the ordering staff whether your product has freeship.
– At Hanoi:
– Urban areas: Cau Giay, Hoan Kiem, Thanh Xuan, Ba Dinh, Tay Ho, Hai Ba Trung, Dong Da, Hoang Mai, Long Bien, Ha Dong, Nam Tu Liem and Bac Tu Liem districts.
– Suburban area: Thach That, Ung Hoa, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Soc Son, Ba Vi, Chuong My, Me Linh, My Duc, Phuc Tho, Phu Xuyen, Quoc Oai, Thanh Oai, Thuong Tin, Thanh Tri, Son Tay.
– With other locations in Hanoi: Golden Lotus Herbal Tea is free of charge for the first 5km from the nearest store to the Customer’s house. From the 6th Km, 7000 VND / 1 Km. Or with location too far, you can choose to receive goods via Post Office or Passenger Car. Then the shipping fee will depend on the intermediate forwarder, the Post Office or Passenger Car.
Golden Lotus Herbal Tea will inform you of the shipping fee for each specific order
Delivery outside the province
For foreign customers, the shipping policy is implemented through the partner of Golden Lotus Herbal Tea vnpost or viettel … Shipping fee is calculated and quoted to customers when confirming the order.
1.1. Shipping by Post Office
– Shipping fee will be calculated by Post Office (according to geographical distance and weight of product). After you close the application and select the delivery unit as vnpost, the Lotus Lotus Pharmacy staff will give you the expected charge details. The fee for vnpost has included weight + cod + charge + co-check fee … These methods are selected by customers.
1.2. Shipping according to Passenger Cars or transport partner of Golden Lotus Tea
-Shipping to the bus station: Lotusmiles Pharmaceutical Tea is transported to the bus station according to the city transport policy.
-Transport from bus station to Guest address: You pay according to the transport fee of the garage.
– For online orders after the Golden Lotus Pharmacy Pharmacy staff confirmed the success. In 3 days, if you do not complete the transfer as scheduled, the Order will be canceled.
– In case you complete the transfer by the time specified with the orders of the provinces, Golden Lotus Pharmaceutical Tea will deliver the goods to you within 3 days.
– With the goods handed over to the Passenger, familiar with the designated guests, Golden Lotus Tea is not responsible for the broken products / faults from the representative of the customer. transfer to you.
-Hours: It is the time frame for receiving orders of Golden Lotus Herbal Tea from 08:00 to 17:00.
-For orders after 17:00 daily, Golden Lotus Herbal Tea will deliver to you the next day.
-After receiving the goods, please note and confirm receipt of the goods from the delivery staff of Golden Lotus Tea.
-When you receive the requested goods but don’t want to buy anymore. Please pay a shipping fee of VND 30,000 for two-way shipping.
If you have any questions about shipping-delivery policy, please contact:
Hotline: 0868.408.111 / (024) 66.557.666
Email: [email protected]
Very pleased to serve you!