Welcome customers to the Golden Lotus Pharmacy website. The following is the order process, policy of returning goods, warranty regulations, freight delivery to your hands. Hope customers read carefully the above terms before buying to avoid confusion and raise questions later. Golden Lotus Herbal Tea would like to thank you for always caring and accompanying us.
I- Instructions for ordering
If you are interested in the product of Golden Lotus Herbal Tea, please choose the product you like and then click the “Order” button, choose the quantity depending on the need. Then fill in your name, sdt, address and order information. Our staff will call you to confirm your order. Besides, there are also the following order methods for you:
1. Order directly: via the “Order” button on the website.
2. Order via livechat: You can order directly via livechat on the website. Please leave contact information! The sales staff will contact you as soon as possible and deliver the goods to you
3. Order via hotline: 0868.408.111 / (024) 66.557.666
4. Buy directly: Customers can come to the following address to buy goods directly:
– Representative office: No. 3, Lot L10, Phan Khu A, KDT new Duong Noi, Duong Noi, Ha Dong, Hanoi, Vietnam
Payment method: After making a purchase, during the payment process, you can pay by the following ways:
Direct payment with delivery staff for customers in Hanoi city.
Employees of the company will collect money at Home with COD orders
Transfer via bank account (please inform after successful transfer). Please transfer to the following banks’ banks:
II- Terms of transportation and delivery:
After the Herbal Tea, Golden Lotus, please send to customers the policy of shipping and delivery for customers when buying products.
Scope of application:
– All customers buy products online at Website: bongsenvang.com.vn; traduocbongsenvang.com.vn of Herbal Tea Golden Lotus … or you come directly to view and buy goods at the store that needs delivery directly at home.
– In Hanoi: Orders from 300,000 VND for free delivery in Hanoi.
– Other provinces: We will have certain support for delivery charges for orders in other provinces / cities. Please send the order, we will quote the most reasonable delivery fee.
– Delivery time will be from 1 – 4 days depending on transportation distance.
– In some objective cases, Golden Lotus Herbal Tea may be delayed delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, broken vehicles on delivery routes, malfunctions. during shipment.
– During the time of waiting for delivery, Golden Lotus Herbal Tea has any questions about shipping information, please contact our hotline for assistance.
Responsibilities for carriers:
– Golden Lotus Herbal Tea will be responsible for goods and risks such as loss or damage of goods during the process of transporting goods from our warehouse to you.
– Customers are responsible for checking goods when receiving goods. When detecting goods damaged, scratched, broken, distorted, or wrong goods, sign to confirm the goods status with the delivery staff and immediately notify the Customer Care Department of the hotline number of Herbal Tea Golden Lotus.
– After the customer has signed to receive the goods without notes or comments on goods. Lotusmiles Tea is not responsible for the request to change because of damage, scratches, breakage, distortion, wrong goods … from you later.
5. Other conditions
– Golden Lotus Herbal Tea only delivers to the right recipient that you have registered when buying. In the course of delivery, if there is a change of receiver, please kindly report back to Golden Lotus Tea. In case the change of recipient is unclear, we reserve the right to refuse delivery and request you to receive the goods at the selling point of Golden Lotus Herbal Tea.
– In cases of force majeure, due to natural disasters, floods, damage to ferry bridges, etc., we are not responsible for compensating for damages arising from improper delivery or not delivering goods to the destination. as agreed with you.
– In case we have shipped the goods to the place of delivery as agreed upon purchase, but for some reason you request to return the goods, then must bear the shipping costs prescribed by Tra Duoc Golden Lotus.
– On special days or Festive days due to limited general traffic policy (road restrictions for some vehicles …) delivery times may change, We will call you to unified delivery time.
* Golden Lotus Herbal Tea will be transported through partners such as GHTK, Post Office, GHN …
Golden Lotus Herbal Tea has its own commitment to each